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Transport Associates' Network

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Our people - Ann Frye

Ann Frye. BA (Hons) London, FCILT, FIHT, TPP
Ann Frye Limited and PassePartout Training Ltd
75 Alderney Street, London, SW1V 4HF
Tel: 07710 355969/ Mobile: 07710 355969
Email Ann Frye
Website: http://www.passepartouttraining.com/
Ann Frye Ann Frye is an international specialist on the transport needs of disabled and older people.

She advises public, commercial and professional bodies on policy solutions to meet mobility needs in all transport modes, and in the pedestrian environment.

She is also Director of a not for profit training organisation PassePartout Training Ltd which specialises in training staff in the aviation industries on legal requirements and best practice in meeting the needs of disabled passengers (PRMs)

Ann chaired the sub-group on disabled air travellers (PRMs) of the European Civil Aviation Conference (ECAC)from 1996 to 2012 and currently co-chairs the US Transportation Research Board sub-committee on International Activities in Accessible Transportation and Mobility.

Ann has led Europe-wide projects for the European Commission and the European Science Foundation to develop Standards and Best Practice in accessible buses and heavy rail services. She has also advised Governments and transport authorities in Canada, Hong Kong, Australia, New Zealand and Ireland.

She has developed and delivered training to transport professionals including airline cabin crew and National Enforcement Bodies as well as engineers and policy makers responsible for the design and delivery of accessible rail and bus services.

She is currently working with the United Nations and the International Transport Forum on the mobility implications of a global ageing population.

Ann has worked in this field for over 25 years; until 2006 she headed the Mobility & Inclusion Unit in the UK Government Department for Transport where she delivered a major programme of research, legislation and policy to promote the mobility of disabled and older people in all public transport modes including aviation.

She is a Visiting Professor at University College London. She is also a Fellow of the Chartered Institute of Logistics and Transport and of the Institution of Highways and Transportation in the UK and an honorary Transport Planning Professional.

Services Provided

  • Advice on implementation and compliance with provisions of UK Disability Discrimination Acts and European legislation on the rights of disabled people in aviation and other transport modes.
  • Advice on best practice in meeting the needs of disabled and older people.
  • Strategic and policy planning advice on social issues in the transport field.

Selected Achievements

  • Developing, delivering and successfully implementing Disability Discrimination legislation in the transport field in the UK;
  • Contributing to development and implementation of legislation and policy on the mobility of disabled and older people at European level;
  • Chairing specialist international groups developing consensus and best practice and influencing legislation in aviation, rail and bus accessibility and other policy areas at European and wider international levels.
  • Delivering training on legislation and best practice in accessibility at European and UK levels.
  • Partner in European Commission 7th Framework EuroAccess Projects.
  • Member UK Civil Aviation Authority Consumer Panel
  • Member European Commission Horizon 2020 Transport Advisory Group

View Ann Frye's Full CV >>

Recent Projects

  • Horizon 2020 Transport Advisory Group - view
  • Economic impacts of ageing populations on tourism - view
  • Review of Canadian transport accessibility legislation - view
  • CAA Consumer Panel - view
  • Train the trainers - view
  • Developing sub-regional mobility forums - view
  • Training on legal and operational aspects of disability - view
  • Training on disability issues - view
  • Study of socio-economic impacts of measures to improve accessibility for disabled people - view
  • Resilience of transport system during Olympics - view
  • Training needs of transport providers in understanding visual impairment - view
  • Thematic Study:Older & Disabled People and Sustainable Urban Transport - view
  • Mobility: Rights, Obligations and Equity in an Ageing Society - view
  • Mediate Project Good Practice Guide - view
  • Development of training programmes for aviation industry - view
  • Training in Air Passenger Rights for Disabled People - view
  • Review of Parking Badges for Disabled People - view
  • Cognitive Impairment and Mental Health - view
  • Rail Accessibility - view
  • Review of Transport Accessibility Plan - view
  • Review of wheelchair accessible taxis in Northern Ireland - view
  • King Abdul Aziz Road Project, Saudi Arabia - view
  • Mobility Action Design - view
Horizon 2020 Transport Advisory Group
Advising European Commission on themes and priorities for next round of transport research programmes
Economic impacts of ageing populations on tourism
Assessment and evaluation of the economic potential for tourist destinations generated by the growing market of older people and people with disabilities.
Review of Canadian transport accessibility legislation
Benchmark transport accessibility laws in Canada against those in Europe and make recommendations for change.
CAA Consumer Panel
Advice to the CAA on wide range of consumer issues including vulnerable passengers
Train the trainers
Developing and delivering training on legal and god practice aspects of meeting the needs of disabled and older air travellers to cabin crew trainers and contact centre staff.
Developing sub-regional mobility forums
In line with Mayor's transport strategy, developing proposals for strategic forums on mobility issues in 5 new sub-regions.
Training on legal and operational aspects of disability
Assessing current easyJet policies for compliance with law and best practice in meeting needs of disabled passengers. Developing and delivering training for all relevant staff in these issues
Training on disability issues
Assessing current easyJet policies for compliance with law and best practice in meeting needs of disabled passengers. Developing and delivering training for all relevant staff in these issues
Study of socio-economic impacts of measures to improve accessibility for disabled people
European Commission study on the potential socio-economic impacts of possible new measures by the European Union to improve accessibility of goods and services for people with disabilities.
Resilience of transport system during Olympics
Reviewing the preparedness of the transport systems in London to cope with potentially large numbers of passengers with disabilities during the Olympic period.
Training needs of transport providers in understanding visual impairment
To review the need for training in the transport industries and local authorities on understanding and meeting the needs of visually impaired pedestrians and public transport users.
Thematic Study:Older & Disabled People and Sustainable Urban Transport
A global review of the current situation and changes needed to deliver sustainable urban mobility to disabled andolder people in both developed and developing countries.
Mobility: Rights, Obligations and Equity in an Ageing Society
A discussion on the social and economic implications of sustaining independent mobility for the growing population of older people
Mediate Project Good Practice Guide
Guide to Good Practice in delivering accessible public transport in European cities
Development of training programmes for aviation industry
To develop classroom based and e-learning programmes on all aspects of new European legislation on the rights of disabled air passengers and on best practice
Training in Air Passenger Rights for Disabled People
To train civil aviation authorities, airline and airport staff in the requirements of EU Regulation 1107/2006 on air passenger rights for disabled and older people.
Review of Parking Badges for Disabled People
To update the reciprocal arrangements made in different countries to enable disabled people to park and to make recommendations on how to promote best practice and keep information up to date and widely available
Cognitive Impairment and Mental Health
To produce guidelines for transport providers on the problems faced by people with mental health and cognitive impairments and how to how to overcome through design and practice
Rail Accessibility
An assessment of the current state of accessibility of GB railways to older and disabled people and of what it will look like in 2020.
Review of Transport Accessibility Plan
Help the DOT complete a statutory review of the Plan for Transport Accessibility.
Review of wheelchair accessible taxis in Northern Ireland
Giving expert advice to project assessing need and options for wheelchair accessible taxis in Northern Ireland
King Abdul Aziz Road Project, Saudi Arabia
Contributing transport accessibility expertise to major development project to improve access by road and public transport to Mecca
Mobility Action Design
To work with schools and young people to encourage an interest in science through projects on designing for disabled people
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